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Medical Director's Report - Dr. Zun
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Physical Health
Provider Collaboration
* Rajbir Grewal, MD, started on Monday, October 12, 2020. She will be working at Midlakes Health Center as a full-time family physician.
* Betsy Luka, MD, will be starting on December 7, 2020. She will be working at North Chicago as a full-time family physician.
* Miles Hang, MD, will be starting January 11, 2021 at North Chicago and Zion as a full-time family physician.
* Seema Khan, MD, did not accept the request to work full time.
Clinic Operations
* Leadership is closely monitoring the COVID-19 patient numbers being seen in the clinics to ensure patient and staff safety. Appointment time for these patients has been lengthened to ensure patient flow. At this time, no additional modifications in services are needed.
* Care Team Staffing continues to be focused on to ensure that each clinic site has the appropriate staff.
* Implementation of our new patient appointment confirmation system, Relatient, was completed. Patients now receive email, text and/or voice reminders regarding their upcoming appointments and can cancel or confirm via email, text, or voice mail.
* Implementation of our new patient satisfaction survey, also through Relatient, was completed. On the day after their appointment, patients receive an email or text with the survey link. Currently, we have a 6% response rate to surveys.
External Relations
* Discussions with Lake County area hospital leadership are ongoing to update the agreement for coordination of healthcare referrals and to encourage the hospitals to accept Lake County Health Department and Community Health Center patients for specialty care who lack insurance coverage.
* Dr. Zun lectured for the American College of Osteopathic Emergency Physicians' Scientific Assembly.
* The pharmacy resident, Sobia Hasan, PharmD, and her supervising pharmacists, Sneha Srivastava, PharmD, and Danielle Candelario, PharmD, from Rosalind Franklin University are p...
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