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Medical Director's Report - Dr. Zun
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Physical Health
Provider Collaboration
* Provider communication concerning COVID-19 continues. Email briefings are sent weekly, or more frequently if needed, and there are monthly COVID-19 agency response updates to all providers through the Microsoft Teams platform.
* Remote telephonic patient visits continue to increase and audio/video visits through Zoom recently began.
Clinic Operations
* The capability to provide services to patients with COVID-19 or COVID-19-like symptoms has been increased. The Respiratory Illness Clinic (RIC) has been relocated from BMB and Midlakes Clinics to the North Chicago Clinic. The RIC is staffed by three providers daily, except for Saturdays. The COVID Telehealth service is centralized to Grand Avenue. Currently, there are four providers performing telehealth visits with our patients Monday through Friday.
* Providers are encouraged to schedule remote visits for all patients who had their visits delayed due to the COVID-19 pandemic.
External Relations
* Dr. Zun was selected to serve on the National Suicide Prevention Lifeline steering committee.
* We continue to reach out to Rosalind Franklin University to provide volunteers and students to work with Communicable Disease (CD) doing contact tracing, for which the students receive credit. Students are not allowed to work in the clinics at this time.
Regulatory
* Preparation for The Joint Commission site visit continues.
Behavioral Health
Provider Collaboration
* All hiring remains frozen; interest exists for various positions.
Clinic Operations
* Continuing remote care for all patients; has been primarily by phone, some by video interface using Zoom.
* Lab tests and medication injections continue in person.
* No-show rates have decreased by about 50% in the past month.
External Relations
* Dr. Nathan has made radio appearances on WRLR and WXLC to discuss mental health during COVID-19, and behavioral health services available at...
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