Title
Medical Director’s Report - Dr. Zun
Body
Physical Health
Provider Collaboration
• Three Advanced Practice Registered Nurses (APRN) hired
o Laura Kresch - Full-time Flex Family Practice APRN starting February 17, 2020
o Leilani Luell - Full-time Family Practice APRN starting February 3, 2020 at Zion
o Franceliz Recinto - Full-time Family Practice APRN starting February 17, 2020, immunizations at all clinics
• Reallocation of Providers
o Shami Goyal, MD - moving from North Chicago to Zion February 1, 2020
o Genevieve Waldschmidt, APRN - currently full-time immunizations, going to part-time immunizations and part-time primary care at Zion
• Offer made to hire one additional Family Practice APRN
• Three physician positions still open, recruitment efforts continue
• All primary care providers met at least one key improvement goal and will receive a quality incentive
• None of the primary care providers met the productivity goals
Clinic Operations
• Patient town hall held at Zion on January 22, 2020 with valuable feedback from the participants
• Executive Director and Medical Director are visiting clinics every other week to reconnect with staff
External Relations
• Ongoing discussions with Rosalind Franklin University concerning grant opportunities
• Meeting planned with Erie Family and Vista to discuss OB collaboration
Behavioral Health
Staffing Levels
• Alecia Greenlee, MD - Part-time Tele-Psychiatrist, started January 16, 2020 at Grand Avenue, Mental Health Outpatient Services.
• Sophie Mbua - Full-time Psychiatric Mental Health Nurse Practitioner (PMHNP) started January 20, 2020 at Grand Avenue, Mental Health Services.
• Currently credentialing
o Susan Lin, MD - Part-time (0.8 FTE) Psychiatrist at Midlakes; anticipated start March 2020; will treat all ages, including children and adolescent
o Nimat Akorede - Full-time Psychiatric Mental Health Nurse Practitioner (PMHNP) at Libertyville; anticipated start February 2020; adults only
Departures
• Robert Grunsten, MD - retiring end of March 2020
o Position already posted and applications received
Dental Health
Workforce Recruitment and Site Staffing
• One position on hold for full-time dental provider at Zion. Currently one FTE is shared with Belvidere Medical Building (BMB); services provided at BMB 3 days per week
• Newly hired dentists recently completed orientation and are now providing clinical services to patients at North Chicago as well as BMB; this accounts for 1.4 FTE hours of care
• Currently all dental assistant positions are filled
• Hosting of dental assistant extern at BMB continues
Dental Operations
• Dental data monitored regularly for productivity, no shows, scope of service data and other data elements
• Productivity for December down as there is one full-time dental provider out at Midlakes; several staff out over the holiday season
• Decrease in unique patients seen at Northshore; working with leadership at Northshore to improve these numbers; will continue to monitor Northshore numbers and make needed adjustments
o Area around Northshore currently undergoing construction which may be impacting patient visits
o Additional patients have been added to the schedule
o Implemented robust calls
o Engaging in internal referrals as a means of increasing number of unique patients
• No-show rate remains around 30%
Coleman Project and Carryover Activities
• Coleman DPI project active at North Chicago; lessons learned to be used as action items to enhance the dental experience
• Robust calls done at North Chicago
• Informally doing the following activities at Grand Avenue
o Schedule Jockeying
o Chart Preparation
o Dental Huddles
• Formal roll out of dental huddles at all of the dental sites to begin March 2020
Suggested Motion
None, for information only.