Title
Joint resolution authorizing a contract with Openedge, Lindon, Utah, to provide credit card and e-check processing services for the Lake County Public Works Department's Tyler Incode 10 utility billing software at a current estimated annual cost of $102,145.
Staff Summary
* Due to technological advances and enhanced security requirements a replacement utility billing system was necessary, and on July 10, 2018 the County Board awarded Tyler Technologies a contract to implement Incode 10 as the Public Works department's new billing software system.
* The department needs to utilize a payment processor that will maintain the same level of service options for its customers including electronic credit card and e-check payments. The department's current credit card processor will not integrate with the Tyler product.
* Openedge is the only source that can provide electronic credit card and e-check payments that directly integrates with the Tyler Incode 10 software.
* The Department is unable to move forward with the anticipated year end 2019 system implementation until the new credit card processor is selected.
* Pursuant to Article 6, Section 102 of the Lake County Purchasing Ordinance, the Purchasing Agent approved the bid exemption on the basis that there is only one source for the required goods, service, or construction item.
* This authorizes the Purchasing Agent to execute an agreement with Openedge to provide electronic credit card and e-check processing services for the Tyler Incode 10 utility billing software at a current estimated annual cost of $102,145.
Body
R E S O L U T I O N
WHEREAS, the Public Works Department's Utility Billing Software system (UBS) performs utility user fee billing and collection financial recordkeeping for over 26,000 Lake County retail sewer and water customers accounts, and
WHEREAS, due to technological advances and enhanced security requirements it was determined a replacement utility billing system was necessary, a...
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