Title
Medical Director's Report
Body
My activities for the past month were built upon the foundation of focusing on provider collaboration, improving clinic operations, examining patient perception of care and establishing relations with Rosalind Franklin University of Medicine and Science (RFUMS). I have been working on criteria for a bonus plan for professional providers and the means to fund such a plan. The executive team is reviewing a proposal to realign the professional providers reporting structure in order to increase provider collaboration. I established a Provider Leadership Committee and a quarterly meeting of all professional providers. The Lead Provider system is being replaced by a Regional Medical Director program in which two of these directors will divide clinic provider supervision responsibilities between them. I have been working with the Practice Managers to better define the duties and responsibilities of the staff working in the clinics. We are developing checklists for the management staff to better ensure that the necessary functions are being completed. We began the process of developing a flow diagram of patients from registration to discharge in all service areas in order to provide uniformity in our clinic as well as to improve cycle time. We plan to trial Dental Hygienists and Physician Assistants in our agency. Most importantly, the staff have been working diligently to ensure a Joint Commission approval when they come to review the six remaining areas of compliance. Not only are we preparing for their next visit but also improving our survey readiness with a survey readiness handbook. Since Press Gainey patient satisfaction survey has become problematic, we are planning on other means to access the patient experience such as townhall meetings at various clinic sites. Our discussions with RFUMS have been moving forward. We are working on a memorandum of understanding with the university to be followed by additional agreements wit...
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