Title
Joint resolution authorizing a contract for a utility billing system with Tyler Technologies, Inc., Yarmouth, Maine, (Tyler Technologies) in the amount of $167,595 for implementation and training, plus annual maintenance and hosting service costs of $75,915.
Staff Summary
* Lake County (County) administers and maintains a utility billing system, for the purposes of billing and water/sewer user fee collection, for its approximate 26,000 retail sewer and water customers and 19 wholesale sewer municipalities in various locations within the county.
* The existing utility billing system, more than eight years old, requires replacement due to technological advancements and to comply with necessary system security requirements.
* A Request for Proposals (RFP) was issued for the demonstration of software and related implementation services and proposals were received from six vendors.
* Following the evaluation of the proposals and qualifications of the vendors, the County extended an invitation to four vendors to demonstrate their software products and services.
* Based on the product and services demonstrations, the County determined that Tyler Technologies was the firm best suited to provide utility billing software and associated implementation services.
* Tyler Technologies has submitted their best and final offer of $167,595 to provide their Tyler Incode Utility Billing Software which includes implementation and training, plus annual maintenance and hosting services in the amount of $75,915 per year for five years.
* Contract language has been included to ensure effective contract management, protect the County's risk, and provide for a hold back on professional services should there be a delay due to the vendor.
Body
R E S O L U T I O N
WHEREAS, the County of Lake (County) provides retail sewer and water services to approximately 26,000 customers and provides wholesale sewer service to 19 municipalities in various locations within Lake County; and...
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