Title
Customer Satisfaction Software System - Nordstrom
Body
The Lake County Health Department and Community Health Center (LCHD/CHC) is seeking a qualified supplier to provide a solution for a Customer Satisfaction Software System. A legal notice was published in The News Sun soliciting Requests for Proposals (RFP 17179). The RFP was also posted to the LCHD/CHC website and 18 suppliers registered to view it. A sealed proposal was received from one supplier and opened in the Materials Management office on October 4, 2017.
An evaluation committee comprised of LCHD/CHC staff reviewed and evaluated the proposal and interviewed one supplier. Reference checks were also conducted with favorable results. Based on the evaluation criteria within the RFP, the review team determined that the response from Press Ganey Associates, Inc., based in South Bend, Indiana, best meets the needs of the LCHD/CHC. The annual estimated cost totals $42,000 for an initial one-year period, with four additional one-year renewals subject to acceptable performance by the contractor. Prices will remain firm/fixed for year one. The supplier must submit a written request sixty days in advance of the annual anniversary date for any future price increases after the initial contract period.
Business Operations requests authorization to enter into a contract with Press Ganey Associates, Inc., for a Customer Satisfaction Software System.
Suggested Motion
To approve the award and authorize the Executive Director or designee to execute the necessary negotiated documents for RFP #17179 with Press Ganey Associates Inc., South Bend, Indiana, in the estimated annual amount of $42,000 for a one-year contract term with four additional renewal options with funds available in accounts 4050010-61020 and 4050010-71230.