Title
Resolution authorizing a contract with CDW-G of Vernon Hills, Illinois in the amount of $113,160 for Information Technology Service Management (ITSM) software licensing and support.
Staff Summary
* ITSM software streamlines Information Technology (IT) service delivery by managing essential functions such as helpdesk ticketing, asset tracking, and changes to infrastructure and applications.
* This project is included in the 2024 Capital Improvement Program as part of the Technology Improvement Plan - Application Modernization Initiatives.
* This contract authorizes an agreement with CDW-G for the duration of two years with an initial term cost of $113,160, which includes $31,320, for professional installation and $81,840 for software licensing and support. The subsequent annual cost will be $81,840.
* In accordance with Section 33.115 of the Lake County Purchasing Ordinance, a cooperative purchasing contract with CDW-G has been identified through Omnia Partners (23-6692-02) to procure needed goods, services, construction, or professional services that have been competitively solicited and awarded.
Body
RESOLUTION
WHEREAS, Information Technology Service Management (ITSM) software streamlines Information Technology (IT) service delivery by managing essential functions such as helpdesk ticketing, asset tracking, and changes to infrastructure and applications; and
WHEREAS, this project is included in the 2024 Capital Improvement Program as part of the Technology Improvement Plan - Application Modernization Initiatives; and
WHEREAS, this contract authorizes an agreement with CDW-G for the duration of two years with an initial term cost of $113,160, which includes $31,320, for professional installation and $81,840 for software licensing and support. The subsequent annual cost will be $81,840; and
WHEREAS, in accordance with Section 33.115 of the Lake County Purchasing Ordinance, a cooperative purchasing contract with CDW-G has been identified through Om...
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