Title
Director of Healthcare Operations Report - Burke
Body
FQHC Healthcare Operations Metrics Dashboard
See attached.
New Client Wait List
As of July 25, 2024, there are 1,796 individuals on our general medicine new client waitlist, 1,662 adults and 134 pediatrics. These individuals are looking to establish care in our following health centers:
• Belvidere Medical Building: 38%
• Grand: 36%
• Midlakes: 8%
• Zion: 8%
• North Shore: 5%
• Libertyville: 4%
• North Chicago: 1%
The total new client wait list has been reduced by 483 total individuals, 508 adults were taken off the waitlist and 25 pediatric clients were added, since the July 9, 2024, report to Governing Council. There are currently 127 new patient appointment slots per week.
Staffing Update
Open positions:
• Patient Access Center Clerk: 2
• Health Center Clerk: 3
• APRN/MD/DO: 6
• Practice Manager: 1
• RN Manager: 1
• Staff LPN/RN: 2
• Certified Medical Assistant: 3
• FQHC Therapist: 3 (out of 7)
• FQHC Psychiatrist: 2 (PT)
• Dietitians: 3
• Dental Hygienist: 3
• Referral Specialist: 2
• Insurance Navigator: 1
• Business Manager: 1
Federal Tort Claims Act (FTCA) Application for 2025
The FTCA application for malpractice coverage for the FQHC for Calendar Year 2025 was completed and submitted on June 24, 2024. As of July 29, 2024, the application is still pending with HRSA.
Suggested Motion
None, for information only.