Title
Joint resolution authorizing a contract for the installation, equipment and annual maintenance for a new 9-1-1 phone system, with Motorola Solutions, Inc., Schaumburg, IL in the amount of $630,461.
Staff Summary
· Lake County Emergency Telephone System Board (ETSB) currently has four Public Service Answering Points (PSAP) that act as separate systems and require a manual telephone transfer between systems to operate the response to 9-1-1 calls.
· The phone system utilized by the PSAPs was originally purchased in 1992. Several software upgrades have been implemented; however, with the significant change in phone system technology the current system is no longer meeting the needs of the users.
· A Request for Proposal (RFP) was issued for a turnkey system that provided an integrated approach for all PSAPs in conjunction with the National Emergency Number Association Next Generation 9-1-1’s (NENA NG 9-1-1) initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a wireless mobile society.
· This new 911 phone system is capable of accepting all calls for emergency services no matter the network of origin, provides enhanced call taker capability, allows for remote diagnostics, enables networking between PSAPs to allow backup support during periods of high call volume, and the system architecture can accept more call types.
· The RFP was sent to 24 vendors and proposals were received from six firms.
· A selection committee comprised of staff from the ETSB Technology Committee and Purchasing Division recommend the services of Motorola Solutions, Inc. as the firm who best meets the needs of the County based on the RFP evaluation criteria. The ETSB approved this purchase on October 2, 2012.
· The contract includes purchase and installation of software, hardware, annual maintenance, training, a security and disaster recovery plan, and a three year warranty at a contract a...
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