Title
Joint committee action approving a contract modification with Tyler Technologies, Inc. of Yarmouth, Maine, for the conversion of Tyler EnerGov Crystal Reports documents to Microsoft SQL Server Reporting Services (SSRS), in an amount not to exceed $85,050.
Staff Summary
* The County Board approved a contract with Tyler EnerGov in July 2015 for its permitting system across several departments to deliver licensing, code enforcement and permitting services to the public.
* The current technology used to create these documents in EnerGov is SAP Crystal Reports.
* SAP will end support for Crystal Reports in October 2026. The recommended technology path from Tyler is to replace Crystal Reports with Microsoft SSRS.
* This modification is a one-time expense for Tyler to convert 105 County built Crystal Reports to SSRS. Tyler will also convert 56 Tyler provided reports under the existing support agreement, for a total of 161 reports requiring conversion.
* Tyler will perform conversions in a test EnerGov environment, County staff will validate the converted documents, and Tyler will deploy validated reports into the production EnerGov environment.
* The statement of work includes 45 days of hypercare, response and resolution service levels for issues, and provisions to extend Crystal Reports operation if Tyler cannot complete the conversion by the deadline.
Body
JOINT COMMITTEE ACTION ITEM
TO: Chair, Technology Committee
FROM: Yvette Albarran, Purchasing Agent
DATE: April 3, 2026
RE: Contract Modification
1. The County Board approved a contract with Tyler EnerGov in July 2015 for its permitting system across several departments to deliver licensing, code enforcement and permitting services to the public.
2. The current technology used to create these documents in EnerGov is SAP Crystal Reports.
3. SAP will end support for Crystal Reports in October 2026. The recommended technology path from Tyler is to replace Crystal Reports with Microsoft SSRS.
4. This m...
Click here for full text