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Director of Healthcare Operations Report - Burke
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FQHC Healthcare Operations Metrics Dashboard
See attached.
New Client Wait List
As of October 29, 2025, there are 3,611 individuals on our general medicine new client waitlist, 3,253 adults and 358 pediatrics. These individuals are looking to establish care in our following health centers:
• Belvidere Medical Building: 55%
• Midlakes: 22%
• Zion: 17%
• North Chicago: 6%
The total new client wait list has been decreased by 519 individuals. There were 562 adults removed and 43 children added to the wait list since the October 14, 2025, report to Governing Council. There are currently 20 new patient appointment slots/week.
Staffing Update
Open positions:
• General Medicine/Women’s Health APRN/MD/DO: 11.5
• Dentist: 1
• FQHC Psychiatrist/APRN: 2.5
• Primary Care Behavioral Health (PCBH) Psychiatrist/APRN: 1.5
• PCBH Therapist: 1
• Dental Hygienist: 2
• Lead Dental Assistant: 1
• Dental Assistant: 2
• Certified Medical Assistant: 1
• Practice Manager: 1
• Office Manager: 1
• Accreditation Regulatory Specialist: 1
Suggested Motion
None, for information only.