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Director of Healthcare Operations Report - Burke
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FQHC Healthcare Operations Metrics Dashboard
See attached.
New Client Wait List
As of December 11, 2024, there are 1,937 individuals on our general medicine new client waitlist, 1,623 adults and 314 pediatrics. These individuals are looking to establish care in our following health centers:
• Belvidere Medical Building: 35%
• Grand: 28%
• Midlakes: 14%
• Zion: 11%
• North Shore: 8%
• North Chicago: 3%
• Libertyville: 1%
The total new client wait list has been increased by 250 individuals, 194 adults and 56 pediatric clients were added to the waitlist since the December 10, 2024, report to Governing Council. There are currently 72 new patient appointment slots/week.
Staffing Update
Open positions:
• Patient Access Center Clerk: 1
• General Medicine/Women’s Health APRN/MD/DO: 9
• Practice Manager: 1
• RN Manager: 1
• Primary Care Behavioral Health (PCBH) Therapist: 5 (out of 7)
• PCBH Psychiatrist/APRN: 1 PT
• FQHC Psychiatrist/APRN: 2 FT, 3 PT
• Dietitian: 1
• Dental Hygienist: 3
• Referral Specialist: 1
• Lead Dental Assistant: 1
North Chicago Health Center (NCHC) reconstruction update
ServPro, our insurance company damage, remediation and reconstruction vendor, will submit revised permit information to the City of North Chicago on Friday, December 20, 2024. These revisions include changes to a new Point of Care Testing/Vaccine Storage Room, Phlebotomy Suite, Front Office/Intake area, Sterilization Room, revised Dental Operatories and Team Room.
Inspections have been completed on the medical side of the building, so drywall is continuing to be installed. ServPro is onsite as well as the electrical and mechanical contractors to keep the project moving forward.
Suggested Motion
None, for information only.