Title
Director of Healthcare Operations Report - Burke
Body
FQHC Healthcare Operations Metrics Dashboard
See attached.
New Client Wait List
General Medicine:
As of December 11, 2025, there are 3,457 individuals on our general medicine new client waitlist, 3,115 adults and 342 pediatrics. These individuals are looking to establish care in our following health centers:
• Belvidere Medical Building: 61%
• Zion: 19%
• Midlakes: 16%
• North Chicago: 4%
The general medicine new client wait list has decreased by 501 individuals: 468 adults and 33 children since the December 9, 2025, report to Governing Council. There are currently 36 new patient appointment slots/week.
Dental: no wait list
Behavioral Health (Psychiatry):
Adult:
As of December 16, 2025, there is no wait list for psychiatry appointments.
Child and Adolescent (CABS):
As of December 16, 2025, there are 37 individuals on the new client waitlist. For CABS Screening, Assessment and Support Services (SASS) clients, they are given priority for appointments and not placed on a waitlist.
Staffing Update
Open positions:
• General Medicine/Women’s Health APRN/MD/DO: 10.5
• Dentist: 1
• FQHC Psychiatrist/APRN: 1.75
• Primary Care Behavioral Health (PCBH) Psychiatrist/APRN: 1.5
• PCBH Therapist: 2
• Dental Hygienist: 2
• Dental Assistant: 2
• Practice Manager: 1
Suggested Motion
None, for information only.