Title
Director of Healthcare Operations Report - Burke
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FQHC Healthcare Operations Metrics Dashboard
See attached.
New Client Wait List
General Medicine:
As of January 21, 2026, there are 1,788 individuals on our general medicine new client waitlist, 1,733 adults and 55 pediatrics. These individuals are looking to establish care in our following health centers:
• Belvidere Medical Building: 67%
• Zion: 15%
• Midlakes: 14%
• North Chicago: 4%
The general medicine new client wait list has decreased by 1,669 individuals: 1,382 adults and 287 children since the January 13, 2026, report to Governing Council. There are currently 104 new patient appointment slots/week.
Dental: As of January 21, 2026, at Midlakes there are 28 adults and 6 children on the new patient wait list.
Behavioral Health (Psychiatry):
Adult:
As of January 24, 2026, there is no wait list for psychiatry appointments.
Child and Adolescent (CABS):
As of January 24, 2026, there are 45 individuals on the new client waitlist. CABS Screening, Assessment and Support Services (SASS) clients, are given priority for appointments and not placed on a waitlist.
Staffing Update
Open positions:
• General Medicine/Women’s Health APRN/MD/DO: 10
• Dentist: 1
• FQHC Psychiatrist/APRN: 1.75
• Primary Care Behavioral Health (PCBH) Psychiatrist/APRN: 1.5
• PCBH Therapist: 2
• Dental Hygienist: 2
• Dental Assistant: 2
• Practice Manager: 1
Suggested Motion
None, for information only.