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Director of Healthcare Operations Report - Burke
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FQHC Healthcare Operations Metrics Dashboard
See attached.
New Client Wait List
General Medicine:
As of September 15, 2026, there are 526 individuals on our general medicine new client waitlist, 403 adults and 123 pediatrics. These individuals are looking to establish care in our following health centers:
• Belvidere Medical Building: 48%
• Midlakes: 26%
• North Chicago: 15%
• Zion: 11%
The general medicine new client wait list has increased by 66 individuals since the September 8, 2026 report to Governing Council. There are currently 53 new patient appointment slots/week.
Dental: As of September 15, 2026, there are 282 individuals on our dental new client waitlist, 200 adults and 82 pediatrics.
Behavioral Health (Psychiatry):
Adult:
As of September 18, 2026, there is no wait list for psychiatry appointments at the Libertyville Health Center (Peterson) and 13 individuals on the wait list at the Grand Ave Health Center.
Child and Adolescent (CABS):
As of September 18, 2026, there are 73 individuals on the new client waitlist. The CABS waitlist has increased by 17 individuals since the September 8, 2026, report to Governing Council. CABS Screening, Assessment and Support Services (SASS) clients are given priority for appointments and not placed on a waitlist.
Staffing Update
Open positions:
• General Medicine/Women’s Health APRN/MD/DO: 9
• FQHC Psychiatrist/APRN: 6
• Primary Care Behavioral Health (PCBH) Psychiatrist/APRN: 2
North Shore Health Center (NSHC) Update
Dental services will end at NSHC on September 30, 2026. The NSHC dental care team will be moved to Belvidere Medical Building starting October 1, 2026. The BMB dental care team will move to Zion Health Center.
Suggested Motion
None, for information only.