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Director of Healthcare Operations Report - Burke
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FQHC Healthcare Operations Metrics Dashboard
See attached.
New Client Wait List
General Medicine:
As of August 6, 2026, there are 280 individuals on our general medicine new client waitlist, 183 adults and 97 pediatrics. These individuals are looking to establish care in our following health centers:
• Belvidere Medical Building: 42%
• Midlakes: 31%
• North Chicago: 22%
• Zion: 5%
The general medicine new client wait list has increased by 44 individuals since the July 14, 2026 report to Governing Council. There are currently 66 new patient appointment slots/week.
Dental: As of August 6, 2026, there are 239 individuals on our dental new client waitlist, 152 adults and 87 pediatrics.
Behavioral Health (Psychiatry):
Adult:
As of August 9, 2026, there is no wait list for psychiatry appointments at the Libertyville Health Center (Peterson) and 30 individuals on the wait list at the Grand Ave Health Center.
Child and Adolescent (CABS):
As of August 9, 2026, there are 56 individuals on the new client waitlist. The CABS waitlist has decreased by 9 individuals since the July 14, 2026, report to Governing Council. CABS Screening, Assessment and Support Services (SASS) clients are given priority for appointments and not placed on a waitlist.
Staffing Update
Open positions:
• General Medicine/Women’s Health APRN/MD/DO: 9
• FQHC Psychiatrist/APRN: 6
• Primary Care Behavioral Health (PCBH) Psychiatrist/APRN: 2
North Shore Health Center (NSHC) Update
Dental services will end at NSHC on September 30, 2026. The NSHC dental care team will be moved to Belvidere Medical Building starting October 1, 2026. The BMB dental care team will move to Zion Health Center. Patients seen at the NSHC September 1, 2024 to present, will receive notification via the patient portal or mail of the closure of NSHC
Suggested Motion
None, for information only.